Frequently asked questions

Yes. NovaShop offers free shipping for Australian customers on eligible orders. Your order confirmation will confirm the free-shipping status before payment.

Yes. We welcome international buyers. Shipping costs for destinations outside Australia are calculated at checkout and paid by the customer.

Australian metro orders typically arrive within 3–7 business days. Regional and remote addresses may take a little longer. International deliveries vary by destination and carrier.

We accept returns within 30 days of delivery for unused items in original packaging. Contact support with your order number to start a return. Refunds are issued to the original payment method once we receive and inspect the item.

If an item arrives damaged or incorrect, we cover return shipping within Australia. Change-of-mind returns are the customer's responsibility unless otherwise stated on the product page.

NovaShop focuses on everyday essentials across pets, kitchen, home, and outdoor — practical products chosen for Australian households.

We are migrating from Shopify to a Wix Headless storefront so we can iterate on the shopping experience faster while keeping NovaShop's brand and catalogue intact for our Australian customers.

Reach us via the Contact form on this site. Include your order number for shipping or returns questions and we will help as quickly as we can (Australian business hours).